Terms of Service

Effective as of May 6, 2026

Welcome to Essentyx

These Terms of Service ("Terms") govern your use of Essentyx ("the Service"), an AI-powered text neutralization tool provided by Mindwave IT Services - FZCO ("we," "us," or "our"). The Service includes our browser extension, web dashboard and related features accessible at https://essentyx.com and associated domains.

By accessing or using Essentyx, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Our Mission and How Essentyx Works

Essentyx helps users identify and reduce rhetorical bias in text—including emotional language, charged verbs, hyperbole, presuppositions, vague quantifiers, metaphors and ideological framing—while preserving factual content such as names, dates and statistics. The Service processes text using third-party large language models accessed via OpenRouter. Essentyx does not guarantee perfect neutrality or factual accuracy; outputs are AI-generated suggestions intended to assist human judgment, not replace it.

Who We Are

Essentyx is provided by Mindwave IT Services - FZCO, a company registered in the United Arab Emirates.

Legal address: XXXXXX
Contact: support@essentyx.com

Account Registration and Eligibility

• You must be at least 16 years old to use Essentyx. If you reside in the United States, you must be at least 13 years old. If local law requires a higher minimum age in your jurisdiction, you must meet that requirement.
• Accounts are for individual use only. We do not offer team, business, education, or organizational plans at this time.
• You may register using Google OAuth. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

Free and Paid Subscriptions

Free Trial

New users receive a 14-day trial with 2,000 neutralization requests per month and no analytics features. Only one trial period is permitted per user. Trial access terminates immediately upon cancellation.

Essential Plan

Paid subscription offering 5,000 neutralization requests per month. No analytics features included.

Pro Plan

Paid subscription offering 15,000 neutralization requests per month and full analytics features, including clarity scores, trigger-type breakdowns and dashboard visualizations.

Billing

• Subscriptions are billed monthly or annually via Stripe Checkout.
• You are responsible for all applicable taxes. We will charge tax where legally required.
• You may cancel or modify your subscription anytime through the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period; no partial refunds are provided for unused time within a billing cycle.
• Refunds are issued only where required by applicable law.
• We reserve the right to suspend accounts with overdue payments or downgrade them to the free tier.

Price Changes

We may update subscription fees with at least 30 days' advance notice via email. Changes apply to your next billing cycle.

Your Content and Our Data Practices

User Content refers to text you submit to Essentyx for neutralization.

• You own your User Content. Essentyx does not claim ownership of any text you submit.
• No storage of original text: Your submitted text is processed in-memory and is never persisted to our servers after neutralization completes.
• Limited metadata storage (Pro users only): If you use the Pro plan with analytics enabled, we store only non-identifying metadata: trigger counts, trigger categories (not the original text), clarity scores and character counts. This metadata is associated with your account but does not contain your original content.
• No training on your content: Essentyx does not use your submissions to train or improve any AI models. Text is transmitted to OpenRouter solely for inference purposes. OpenRouter's data policies apply to that transmission step; we do not control or assume responsibility for third-party provider practices.
• Your responsibilities: You are solely responsible for the legality and appropriateness of text you submit. Do not submit content that violates laws, infringes third-party rights, or contains sensitive personal data you are not authorized to process.

Data Rights

You may:

• Export your account data (including stored metadata) via /account/export
• Request complete account deletion, which removes all associated metadata and anonymizes your account per GDPR requirements

License to Our Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Essentyx solely for your personal, non-commercial purposes, provided you comply with these Terms.

All rights, title and interest in Essentyx—including software, algorithms, trademarks and user interface design—remain our exclusive property and are protected by copyright, trademark and other intellectual property laws. Except as expressly permitted herein, you may not copy, reverse engineer, decompile, or create derivative works of the Service.

We welcome feedback. By providing feedback, you grant us a royalty-free license to use it without restriction or obligation to you.

AI Output Limitations and Acceptable Use

AI Outputs Are Not Guaranteed

• Neutralized text is generated by AI and may contain errors, omissions, or imperfect rewrites. Do not rely on outputs as factually authoritative or legally/financially binding.
• Due to the nature of machine learning, similar inputs may produce different outputs and identical outputs may be generated for different users.
• You are solely responsible for reviewing and validating all neutralized text before use.

Prohibited Uses

You may not use Essentyx to:

• Process text containing highly sensitive personal data (e.g., health records, financial account details) without appropriate legal basis
• Generate content that is illegal, defamatory, harassing, or infringes third-party rights
• Reverse engineer, extract, or misuse outputs to train competing AI models
• Misrepresent AI-generated neutralizations as human-written without disclosure where ethically or legally required
• Automate abuse (e.g., excessive request volumes beyond plan limits)

You must comply with our Acceptable Use Policy, available at https://essentyx.com/acceptable-use.

Third-Party Services

Essentyx uses OpenRouter to access large language models for text processing. Your submissions are transmitted to OpenRouter solely to perform neutralization. We are not responsible for OpenRouter's practices and you acknowledge that OpenRouter's terms and privacy policies apply to that transmission step.

Termination

We may suspend or terminate your access if:

• You breach these Terms or our Acceptable Use Policy
• Your use poses security risks or harms other users
• You maintain an inactive free account for 12+ consecutive months

Before termination for non-material breaches, we will provide reasonable notice via email and an opportunity to remedy the issue. Upon termination, you may export any stored metadata before account deletion.

Sections addressing liability, warranties, intellectual property and dispute resolution survive termination.

Warranty Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ESSENTYX AND MINDWAVE IT SERVICES - FZCO PROVIDE THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY OF AI OUTPUTS.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
• NEUTRALIZED TEXT WILL BE FACTUALLY ACCURATE OR COMPLETELY BIAS-FREE
• ALL BIAS TYPES WILL BE DETECTED OR CORRECTED
• THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS

YOUR USE OF ESSENTYX IS AT YOUR SOLE RISK.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MINDWAVE IT SERVICES - FZCO AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION
• DAMAGES ARISING FROM USE OR INABILITY TO USE THE SERVICE
• ERRORS OR OMISSIONS IN AI-GENERATED OUTPUTS

OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU USE THE FREE TIER, OUR MAXIMUM LIABILITY IS $50 USD.

SOME JURISDICTIONS DO NOT ALLOW LIABILITY LIMITATIONS; THESE MAY NOT APPLY TO YOU.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of laws principles.

Informal Resolution

Before initiating formal proceedings, contact us at support@essentyx.com to attempt good-faith resolution.

Arbitration (for U.S. Residents)

If you reside in the United States, disputes arising from these Terms will be resolved by binding arbitration under the American Arbitration Association's Consumer Rules, except claims eligible for small claims court. Arbitration will occur in Dubai, UAE. You waive the right to participate in class actions or class arbitrations.

General Jurisdiction

For users outside the U.S., you consent to the exclusive jurisdiction of the courts of Dubai, UAE, for resolving disputes, except where mandatory local consumer protection laws require otherwise (e.g., EU consumers may bring claims in their country of residence).

Modifications to These Terms

We may update these Terms periodically. Material changes that significantly affect your rights will be communicated via email at least 30 days before taking effect. Continued use after updates constitutes acceptance. Non-material changes (e.g., contact details, feature names) take effect upon posting.

If you disagree with updates, cancel your subscription before the effective date.

General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and us regarding Essentyx.
• Severability: If any provision is unenforceable, the remainder remains valid.
• Assignment: You may not assign your rights. We may assign ours to affiliates or successors.
• Waiver: Our failure to enforce a provision is not a waiver of future enforcement.
• Contact: Questions? Email support@essentyx.com